NTC Charge stations can be found in a various of locations across Istanbul and other cities in the Turkey including Cafes, Bars, Restaurants, Hotels, Airports, Universities etc.
All NTC Charge stations can be found through our app, we will direct you to the nearest station. Alternatively look out for our NTC Charge stickers on the outside of participating stores or you can ask staff if they have a NTC Charge station!
You cannot currently reserve a NTC Charge battery.
of course! You can take a NTC Charge battery abroad, but you have to notify us via email and phone call to avoid penalties.
If the station is empty, look on the NTC Charge app to find the nearest charging station to borrow a battery.
If the station is full look on the NTC Charge app to find the nearest charging station to return your battery.
Please reach out to our support team and we will happily take you through the installation process and try and remedy this for you.
Please report a faulty battery via the app, or contact support team.
Your payment details will be charged on a daily basis for however long you rent a NTC Charge battery for.
Please first check that you have signal on your phone, if this doesn’t work please check you have correctly entered your mobile number, if this still doesn’t work then please contact our support team and we will help get an account setup for you.
The NTC Charge station will never release a battery unless it is above 70% charged. If one is released with insufficient charge then please contact our support team via in-app chat.
This information is shown within the app, as soon as you rent a battery a time is shown with the exact cost as it accumulates.
Not currently but we are looking to implement this in the future release.
You can only currently rent 1 NTC Charge battery at a time. We will be updating this feature shortly to allow more than 1 rental and also the ability to rent a battery for a friend.
If there is no cable present please first return the battery, and report this via email. You will not be charged for this battery. Please then continue to rent another battery.
The NTC Charge battery can only charge one device at a time. If you rent a battery you can use it with as many devices as you like, but they must be plugged in separately.
Our NTC Charge batteries have quick-charge technology built in which allow most phones to be fully charged in just over an hour. The exact time is dependent on which phone and model you own.
A NTC Charge battery holds 5000mAh of charge. Depending on which phone model you have, you should be able to get up to 2 full charges.
When returning a battery make sure to push down hard on the top of the battery so it locks in place securely, you will then hear a voice letting you know of your successful return, then please click return in the app and scan the station. If the battery locks into place but fails to properly return then please chat to our support team.
Please make sure the cable is pushed in firmly on the opposite side to the plug you’re using.
If this continues to not work please contact support via phone number.
Please reach out to a member of support staff to sort this out.
The NTC Charge battery is the same as most traditional battery power banks, you can use the included cables attached to the battery. For iPhone, USB-C and Micro USB, disconnect the cable and plug into your phone.
You must first download the NTC Charge app via the App store or Google Play store. Once you have created an account through the app, you can then locate a NTC Charge station and simply scan the QR code on the side of the station. This will then release a battery for you to use.